It said that according to Financial Conduct Authority (FCA) data, TSB is actually mid table for IT outages, finishing 12th highest for outages from September 2020 to October 2021. It claims that appearing on Downdetector is different to an actual outage where customers are impacted because of a bank glitch. TSB was in third place in the study, with Downdetector recording 38 confirmed outages or problems with its online banking services in 2021. Its profile also has 4,120 user-generated complaints – the second highest of the 18 banks studied. Lloyds Bank comes in close second place in the study, with 44 problems and outages logged for its website and app last year. Overall, 3,920 user complaints had been left on Lloyd’s Downdetector profile from customers experiencing issues. In June 2021 it announced it was shutting 44 branches. Whenever a problem arises, we keep customers closely informed, provide alternative ways to access our products and services wherever possible and work with those impacted to ensure they are not left out of pocket as a result.”
In August 2021, Santander announced plans to close 111 high street branches in response to the ongoing shift by customers towards mobile and online banking, a long-term trend which has been accelerated by the pandemic. The bank had issues with its online banking in both May 2021 and November 2021.Ī Santander spokesperson said: “The resilience of our services is a top priority for us and we are making constant improvements to our systems to ensure we provide the most reliable service as possible for our customers. Santander also has the highest number of all-time user complaints (6,635) on the web monitoring platform – higher than any other UK bank or building society. Researchers found Santander customers faced the most difficulty accessing their accounts and using banking services in 2021. Downdetector officially recorded 64 different problems and outages last year across Santander’s website and app. If these conditions were not explained to you before being given the packaged bank account you have a right to claim your money back.Web design and development experts at Rouge Media examined data from the website monitoring service for 18 UK banks and building societies offering current accounts. Or the car breakdown cover only covers a 20 mile radius.
The problem is often the fine print in the terms and conditions prevent certain policies from paying out even if you did need to make a claim, such as your age or any pre existing health conditions on the travel insurance products.
Over 11 million people were put into these accounts in the UK. Many of the high street banks discovered a way to make extra money from their clients by adding these bundled features as perceived benefits for having their account and charging you, their client, an added £10 to £25 per month for the privilege.
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