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These settings vary from location to location and you'll need to consult whomever maintains your network for this information. If you're on a private network, you should be able to configure this yourself. You may require proxy settings for Mendeley Desktop to connect.

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Check with your administrator about your proxy settings, it may be that your problems are caused by security software on your network that is blocking Mendeley Desktop. Once proxy setting are acquired, you can either set this up (or disable it if not needed) within Mendeley Desktop by going to Tools > Options > Connection. You may require proxy settings for Mendeley Desktop to connect. If you have admin rights try either disabling the firewall/anti-virus temporarily, or add an exception that explicitly allows Mendeley Desktop connectivity. This may be due to firewalls, or anti-virus software on your computer, or further down in your network setup (especially if you're on a public computer/network).

Local settings are blocking Mendeley Desktop from connecting out.

Check that you can access within your web browser to verify if this is the case.

A temporary issue either on our servers, or with your ISP routing to our servers, is preventing a connection.

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Open a PDF in Mendeleys PDF viewer by double clicking on it in the central pane. If you encounter any problems with the above steps, please contact us at and we'll try to get you back up and running as soon as possible.When you encounter this error message, it's usually indicative of one of two problems that are preventing Mendeley Desktop from contacting the Mendeley Web servers. You can add highlights and notes to documents within Mendeley Desktop. Along with the video, you can view the direct l.

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What to do if you're still having problems This video will guide you on how to install Mendeley Desktop with Literature Search which is version 1.19.16.

Click the 'Open Data Folder' button to open Mendeley's data folder in your file browser.

Re-sync everything from your online account. Option B: Delete your local data and let Mendeley Desktop re-sync everything from your online account.Īn alternative is to close Mendeley Desktop, delete your local database, install Mendeley Desktop 1.12 and let it

Start Mendeley Desktop 1.12 and sign in.

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Download and install the latest MD 1.12 release.

sqlite files from the "archive" directory to the parent Mendeley is 1 a reference manager for MS Word, OpenOffice and LibreOffice and 2 an academic social network.

Go to the 'archive' folder inside the folder that opens.

Creating an account will give you access to both the web version and the desktop version.

Click 'Open Data Folder' to open Mendeley's data folder in your file browser Mendeley is citation management software.

Press Ctrl+Shift+D (Cmd+Shift+D on Mac) in Mendeley Desktop to open the debug console.

If you cannot start Mendeley Desktop 1.13 at all, see this support article instead of steps 1-2 below for details on where to find your Mendeley Desktop data folder If you want to go back to the stable version, you can recover it as follows:

Mendeley Desktop archives your previous local database during the

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Option A: Use the archived copy of your database that is saved on upgrade to Mendeley Desktop 1.13 This is usually the quickest option as it will remember the locations of files that were already synced to your local system. The first approach is to use an archived copy of your database that is created when you first install Mendeley Desktop 1.13. If you do need to go back to Mendeley Desktop 1.12, there are two options. This will help us to investigate and fix issues as quickly as possible. Please include the exact text of any messages if possible. If you encounter problems with 1.13, please contact us at and send us details of any error messages you receive. Before you go back to Mendeley Desktop 1.12 In particular do not use the ' Restore Backup' feature for this. In Mendeley Desktop go to File > Import >BibTex and navigate to the correct Bib file to import the references into your library. When you cant find the install option for Mendeley Desktop, please contact the. If you encounter problems with the preview release and need to go back to 1.12 whilst we fix On a UMCG computer: click the Start button and install Mendeley Desktop. Since this is a major update, it is unfortunately not backwards compatible with Mendeley Desktop 1.12. Switching from Mendeley Desktop 1.13 to an earlier version